Many of our clients are looking for a better way to align day-to-day operations with their organization’s strategic goals. But even when long-term goals have been translated into clear operational objectives and KPI’s that reflect their business, clients still find it difficult to monitor and publicize performance metrics in order to encourage the organisation to act where necessary.
Part of their challenge is to cope with the sheer diversity of KPI’s (revenue growth, profit, quality metrics, employee turnover, marketing campaign effectiveness, …), and connecting them to the related data sets available throughout the company. Once this has been accomplished, the next challenge arises immediately: converting data into succinct and actionable information.
Communication is one of the most important, yet often overlooked, aspects of KPI’s. Any of our projects therefore starts with a number of workshops to clearly understand our client’s strategic goals and their vision on how to achieve them. These workshops typically involve senior management, as well as management of various departments (including IT), with whom we collaborate closely to uncover what is essential.
Only then do we start developing a solution that is tailored to our client’s short-term and long-term needs. We build this solution on our CrossCheck framework, which is based on Tableau Online (an analytics cloud platform). CrossCheck comes with a ready-to-use data model and easy-to-read visualizations and dashboards that make it possible to set up a transparent communication towards all stakeholders.
Because we understand only too well that KPI’s require employee buy-in to serve a clients’ long- and short-term needs, we spend time and effort to work with the people from sales, marketing, customer service, production, administration, ... with whom we share information on KPI’s throughout our CrossCheck-based implementation.