Customer Intelligence Manager

Understanding your customers is key to ensure meaningful customer interactions, improve product performance and drive business’ growth. As the data revolution continues in full force, companies across different industries are focusing on leveraging the value of their (customer) data. We are looking for a customer intelligence manager to help these companies achieve impactful results (and automations).

Unlocking customer value is what excites you, and you are comfortable taking this conversation to C-level, Marketing Managers and the hands-on experts. In these discussions you are able to grasp the client’s challenges, propose meaningful way forward and lead the team to achieve this.

Simultaneously, you take a leading role in growing and developing our internal teams. In summary, you will act as one of Datashift’s leading faces towards our (potential) client network and internal teams.

Your responsibilities

As a customer intelligence manager, you will:

• Lead the strategic expansion of our customer intelligence team by fostering talent acquisition, skill development, and team synergy;

• Ensure the successful delivery of our data quality projects at existing clients;

• Build and foster your (potential) client network;

• Analyze market trends and competitor activities to identify potential clients and market niches.

• Understand client objectives and mobilize colleagues to translate them into tangible data & customer intelligence products;

• Explain data and analytical solutions in a clear, concise and actionable manner towards business leaders (eg. marketing managers).

Your qualifications 

• At least 6 years of experience in the field of data, ideally with commercial responsibilities;

• Solid knowledge of customer intelligence / marketing automation topics;

• Excellent leadership, interpersonal and communication skills;

• Proven success in contributing to a team-oriented environment;

• Fluent in English. Fluency in Dutch is considered as a big plus.

Our offer

• A highly entrepreneurial team;

• A no-nonsense working environment with a focus on high quality;

• Excellent terms of employment (including company car, fuel card, meal vouchers & bonus);

• Fringe benefits including continuous training that builds and extends professional, technical and management skills in all areas;

• The opportunity to grow together with Datashift in terms of capabilities as well as financial benefits.

Interested?

Don't hesitate to apply via the link below!